|
Post by OnlyMark on Oct 27, 2014 21:51:36 GMT 2
Funnily enough, I still have my old Warrant Card...............
|
|
|
Post by auntieannie on Oct 28, 2014 0:28:40 GMT 2
very entertaining.
|
|
|
Post by Baz Faz on Oct 28, 2014 0:57:36 GMT 2
I'll follow in after Mark, flashing my press card (El Salvador Press Card, 1984, possibly saved my life, but that is another story). I'll need some disguise. I can borrow Geeky's wig. What? It's his own hair, not a wig?
|
|
|
Post by itsasmallworld1 on Oct 30, 2014 16:20:25 GMT 2
Latest update on my bank situation:
Went to the bank, waited for my turn which was fast this time (the machine that separates classes of customers was broken and it was just you are helped as you arrive). The woman who "helped" me pretended not to remember who I was ( we used to talk) She mentions to the other "cajera" ?(her co worker) while counting the money " did you see how many people waste time on Twitter lately? I have no time for such a thing but people seem to have plenty"...while she asked me about the details SHE KNOWS every time I go ( details of account I deposit in etc...)
I kept my face straight and was shaking as a leaf, could not stop it but she just could see someone smiling from the outside... AGHHH hate idiots!
|
|
|
Post by Baz Faz on Oct 31, 2014 0:53:05 GMT 2
Spent a couple of hours this afternoon trying to deal with all the paperwork of the new bank cards and writing Mrs Faz's letter blasting them for their incompetence. The instructions were that I should use the new card immediately so I walked to a local bank and tapped in the PIN and was told the account wasn't active yet. I thought I would go online to sort things out but the transparent window where the code was turned out to be illegible. So I have returned it.
Not impressed.
|
|
|
Post by Baz Faz on Nov 17, 2014 17:47:03 GMT 2
Well, well, a postscript to all this. Mrs Faz has had many phone conversations with a man at the Jersey branch of Nat West which it appears we now have accounts at. A letter explaining all this arrived after we received the debit cards and cheque book. The Jersey man has been on the grovelling side of apologetic about the lack of explanation about the changeover from RBS to Nat West, about the illegibility of the PIN they sent, about misspelling Mrs Faz's name etc. He wanted to know if we wanted to make an official complaint. We are not certain what that means but he was very relieved to hear that we didn't. In fact he is so relieved we are being credited with another £100 (on top of the £25 we already got).
We are quite pleased.
|
|
|
Post by lumi on Nov 17, 2014 19:07:59 GMT 2
Wow Baz, that's quite a bit of money they're gifting you both!
My bank moan is about trying to set up an account. Apparently this may take me a couple of months because my pre-arrival visa for the UK was issued in Turkey and I have an Australian passport, and, well, Turkey raises red flags with the new banking laws. We've tried adding me as an additional card holder for mr lumi's account but apparently the same issues will arise. So I just have to wait for a call later this week and go to the bank again and answer any additional questions they have and repeat until my card or account is approved. The first meeting at the bank took 1 hour and I am told to set aside at least that amount of time for the next round.
|
|
|
Post by Baz Faz on Nov 19, 2014 20:24:32 GMT 2
I thought this saga had come to an end but no. We have received an email from Royal Bank of Scotland that begins: "We are sorry you have chosen to close your current account with us."
Mrs Faz has sent a furious email back saying that we did not choose to do this; it was foisted on us; we had no choice and it has brought us nothing trouble (she didn't mention it had also brought us £25 plus £100).
|
|
|
Post by itsasmallworld1 on Nov 19, 2014 23:55:30 GMT 2
Mrs. Faz is wise Thought this mess was over centuries ago.
|
|
|
Post by Baz Faz on Nov 25, 2014 1:21:59 GMT 2
I thought this saga was over. It seems some things never are. I had a phone call this evening from some survey company (hired by the bank) to find out how the bank had handled by complaint. She said the survey would take 10 minutes. It was one of those totally useless surveys where the questions are rigidly set down and in my experience often don't fit with the situation. Really I got no further than the first question which was whether the people in the bank branch had been knowledgeable and professional. I told her that the bank employee couldn't be knowledgeable because the situation was nothing to do with the bank (England) but the bank (Jersey) which was a separate company; and that the problem was caused by the Jersey company. A response like that was not on her question list. I could have gone along and made meaningless replies but it wouldn't have helped the bank. In the end I escaped the 10 minute questioning. I wonder if this is the end.
|
|
|
Post by Baz Faz on Nov 27, 2014 21:25:38 GMT 2
I hope this is the last time I post on this thread. I have now received everything about the new account so I decided I would go online. First problem: I was asked for my customer number which they had sent me. Oh no they hadn't but after some searching I found it online. Then I was asked to press the log-in button and put in this customer number. Guess what - a new page opened and there was no place to put the customer number in. At Mrs Faz's suggestion we skipped on to the next page and that was where the customer number went. Honestly, don't they ever get anybody to check any of the stuff they post?
|
|